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Our Culture
The key to the success of each Putt-Putt Fun Center is the consistent implementation of the Putt-Putt culture.
This culture is reflected in our mission statement and core values. |
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| Our Mission Statement |
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- Create an experience of fun
- Respect every guest regardless of age
- Maintain safe, clean, well-run facilities 100% of the time
- Keep all attractions in working order at all times
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- Provide a good value for our guests
- Support the community
- Give every guest reasons to come back
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To support our mission statement and core values, Putt-Putt has created the "Ten Commandments of Culture" that guide us in everything we do concerning our guests. We have approached these commandments in a fun light-hearted way, but they truly are the key to the success of your franchise. If you can get every employee to live by these commandments every day, you will have happy guests that want to come back. We have a simple, inexpensive program that franchisees can implement in their location to give employees constant reminders of these commandments. |
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Ten Commandments of Culture
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People just wanna have fun! (Above all else, our guests should have a
good time when they visit us. If they have fun, they will want to come back.) |
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If a guest has a complaint, make it right…right now. |
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If you're not cleaning…you probably should be. |
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If it doesn't work, fix it…now! |
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If it doesn't look good-paint it, mow it, blow it, sweep it, mop it, clean it. |
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Don't worry, be happy. (Our employees' attitudes are contagious.) |
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Look sharp, be sharp. |
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Speak clearly, speak correctly, and don't EVER use inappropriate language. |
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Everyone loves a bargain. |
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If you're not sure what to do…do whatever will make guests want to come back. |
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